Reviewing, assessing and investigating complaints received by the Commission.
Attending to walk-in clients and advising clients on their complaints,
Recommends complaint files for closure, to the In-House Alternative Dispute Resolution or Prosecution Division.
Alternative Dispute Resolution Division
The Commission promotes reconciliation, encourages and facilitates amicable settlements of Complaints between Advocates and Complainants through its IN-HOUSE Alternative Dispute Resolution Division. Hence the In-House Alternative Dispute Resolution (IHADR) Division:
Subjects Complaints against Advocates to the Alternative Dispute Resolution mechanism through the IHADR sessions.
Ensures compliance by the parties to the terms of agreements entered into during the IHADR sessions.
Where the IHADR mechanism fails, the Division refers the Complaint to the Prosecution Division.
Registry and Support Services
The Division is responsible for records management including:
Receiving complaints from members of the public,
Receiving and sending out correspondences and pleadings on behalf of the Commission
Opening of new files, digitization, retrieval and retention of records,
Prosecution
The Division is tasked with the following: -
Drafting and filing charges of Professional Misconduct against advocates at the Advocates Disciplinary Committee/Tribunal.
Prosecuting advocates for Professional Misconduct at the Advocates Disciplinary Committee/Tribunal.
Follow up on compliance with orders of the Advocates Disciplinary Committee/ Tribunal.
Research and Outreach
The Division is responsible for:
Undertaking research on various issues concerning the discipline of advocates and drafting relevant papers, proposals, presentations e.tc
Organizing capacity development programmes for staff and stakeholders
