The Commission embarks on the investigation process and where a complaint lacks substance, the same is rejected and complainant notified accordingly. On the other hand, if there is substance in a complaint and the same constitutes a disciplinary offence, it is referred to the Disciplinary Tribunal for further appropriate action.

Further the Commission has a mandate under section 53 (5) of the Advocates Act to endeavor to promote reconciliation, encourage and facilitate amicable settlement between the parties to the complaint where appropriate through the In-House Dispute Resolution mechanism.